Grievance Redressal Process

We encourage you to contact our Complaints Department with any concerns you may have. Open communication is important to us, and we value the opportunity to address your issues and continuously improve our services.

Published On Jun 19, 2024 | Updated On Jul 04, 2024


Content Grievance Redressal as per the Cable Television Network (Amendment) Rules, 2021 and as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
For any complaint with respect to any content on any television channel of ZEE or ZEE5, Please click here to submit your grievance with details of the objectionable content and your details including your name and mobile number and such other details as may be requested by us. Based on the complaint raised, we will take reasonable measures to resolve the issue as per the applicable laws in the territory and take a final decision on every complaint received by us within 15 days from the date of receipt of the complaint.

You hereby acknowledge that ZEE makes no representations that any complaint raised by you will be resolved to your satisfaction.

Grievance Redressal Officer

Name:Urvashi Singh
Address18th Floor, A Wing, Marathon Futurex, N M Joshi Marg, Lower Parel, Mumbai­ 400013
Link:click here


Grievance Report as per the Cable Television Network (Amendment) Rules, 2021

As on April 2024

Number of Grievances Received10
Number of Acknowledgment sent10
Number of Grievance Resolved10
Number of Grievances Appealed0
Appeal disposedN/A


Grievance Report as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

As on April 2024

Sl. No.Grievances/Appeals and actions takenNumber
1Grievances/appeals pending at the beginning of the month0
0Grievances/appeals received during the month0
0Grievances/appeals disposed out of (1) above0
4Grievances/appeals disposed out of (2) above0
5Grievances/appeals pending at the end of the month (1+2-3-4)0
6Classification of grievances disposed 
6(a)Grievances/appeals not related to Code of Ethics 
6(b)Grievances/appeals related to Code of Ethics: 
 (i) Agreed to by the self-regulatory body and advisories issued to the publishers0
 (ii) Not agreed to by the body0
 (iii) Matters referred to the Ministry for modification, deletion or blocking of content0
 (iv) Any other action taken0
7Compliance to advisories issued 
7(a)Advisories complied to by the publishers0
7(b)Advisories not complied to by the publishers and matters referred to the Oversight Mechanism0

Photo: Zee Zest